I’m obviously a little impatient, but again, I know there are other sites out there with the same information that will download more quickly, so why wait? I’m gone.7.“Me, me, me!” instead of “You, you, you”Generally speaking, no one cares about you, your company or your thoughts. What they do care about is what you can do for them. So sites that show pictures of the company building or tout their deep philosophy on the way business should be conducted really don’t bode well for keeping the interest of site visitors. On the other hand, sites that speak directly to potential customers about how they can solve their problems, make their lives easier, safer, richer or more comfortable have a much better chance of keeping the eyeballs glued. 8.Non-explanatory buttons or linksHere are some examples of buttons that leave me dazed and confused: A wedding site with a button called ‘Blanks’, a boating site with a button named ‘The Lighthouse’, a book site with a button called ‘

The Inside Story’, or a Web design site with a button called ‘Tea Time’. They sound like Jeopardy categories. Imagine trying to find your way on a highway where its various signs read ‘Over Here’, ‘Moon Beams’, and ‘Lollypops’. Good luck navigating your way through. It’s the same with navigating websites. Button and link names need to tell the visitor where the link leads to. Make it as easy as possible for a visitor to know where they’re going before they click. However, there are times when naming a link an ambiguous name may pique the curiosity of a user and get them to click on it. But as a general rule, keep your links and buttons as descriptive as possible. 9.Inconsistent navigationImagine sitting down at a restaurant and the waiter comes over to you and hands you five different menus, one for the appetizers, one for the soups and salads, one for the entrees, one for the desserts, and one for the drinks. Annoying. Now imagine if each menu had a different format, layout and method for listing the items. Brutal. I really don’t want to work that hard at picking out Semi-Automatic Single Color Ink Tray Pad Printer my dinner, I’m hungry and I just want a meal. Don’t make your visitors work hard either by expecting them to re-learn your navigation system each time they enter another section of your site. They too are hungry; for useful information and they’re even more impatient.

10.Inconsistent look & feelWhen the look & feel completely changes from one page to another in a website, I think I am visiting another site, another company, a partner or subsidiary. I get very confused. This screams poor planning and often results from tacking on new sections later after the original site was built. This can lead to design-drift. It may be tempting to stray from the original design; you may have a better design now. But wait till you do a complete next-generation re-design of the entire site before introducing a new look & feel. If not, lots of visitors will be scratching their heads with one hand and possibly clicking away with the other.Finally, any site that employs a number of these notorious features is particularly painful to experience. When I click to a website that has five different fonts and colors, scrolls down to the core of the Earth, incorporates zinging words and big fat blocks of text, lists no phone number and has content written and dated in 1996, I scream and know deep down inside that pulling my fingernails out wouldn’t be as torturous as having to remain there a minute longer.